Shop questions

How do I know if a product is available?

Each product page says so. We only sell a product once its stock is confirmed with our supplier. Otherwise the page shows “Notify me when back in stock”: you leave your email, nothing is charged, and we only write to you when that product is back.

How does payment work?

Your bag leads to a secure checkout: you check the items, delivery and total in pounds, then pay with PayPal (PayPal may offer card payment). An order is only marked as paid once PayPal confirms it.

Where do you deliver and how long does it take?

We deliver to addresses in the United Kingdom and the delivery cost is included in the price. Items can be sent directly by our suppliers; delivery takes up to 30 days unless a different date is agreed when you order. Every order has a reference to follow it.

Can I return a gift?

Yes. You can cancel within 14 days of receiving the goods, without giving a reason, and your rights under the Consumer Rights Act 2015 always apply. Everything is explained in our sales terms.

Who runs the shop?

The shop is run by the team behind Presents and Gift Ideas. The seller’s full details are given in the sales terms.

Need an idea first?

Our guides sort gifts by occasion, person, budget and personality. Each idea links to the matching product in the shop.